“How to” Guides using LibAnswers for Helping Library Customers

This area provides links to tutorials and ‘how to” help to guide you through certain areas of LibAnswers for Ask a Librarian Delaware.  These guides will make your online question-answering and administrative processes easier, but if you need assistance or would like to suggest a guide, please do not hesitate to contact Statewide Coordinator Cathay Keough.  You can also opt to ask our team through the Ask a Librarian Delaware listserv (askalibrarian@listserv.lib.de.us).

  1.  Section One:  Steps for Processing Questions using LibAnswers (for Email/Texting)

    • How to add an internal note (a “librarian-to-librarian only” note –  see the 6-minute tutorial below):

  2. Section Two:  About Your Account
  3. Section Three:  For Library Liaisons (those who administer their library’s LibAnswers accounts)
  4. Section Four:  Tips and Troubleshooting
    • No software needs to be downloaded or installed to use LibAnswers for assisting patrons through email/texting. Chrome is the preferred browser.
    • Be sure to clear your browser’s cache, especially if you are being prevented from logging onto LibAnswers.  See below in Basic Troubleshooting Tips.
    • Consider taking care of your library’s email and texts in an environment where you can concentrate.
    • If you opt to help with texts that come in, that’s great. You can log onto LibAnswers and check the Dashboard anytime.  This helps to ensure that Delaware patrons will receive quick responses, even if the response is, “I’m checking on that now.”
    • Use TinyURL or another URL shortener when sending links to patrons in SMS/texts.
    • Basic Troubleshooting Tips:
  5. Section Five:  There are more resources at your fingertips!

Online and in-person refresher and liaison trainings can be arranged as needed.  Please contact Cathay to schedule

–and to request tutorials on topics that will ease your day working with LibAnswers.

For additional ‘how to’s’, also check on the meeting minutes page for supplemental notes; sometimes presenters offer interesting and informative ways to improve everyday processes (such as Beth-Ann Ryan’s “how to add library work email to your smartphone,” for example).