“How to” Guides using LibAnswers for Helping Library Customers
This area provides links to tutorials and ‘how to” help to guide you through certain areas of LibAnswers for Ask a Librarian Delaware. These guides will make your online question-answering and administrative processes easier, but if you need assistance or would like to suggest a guide, please do not hesitate to contact Statewide Coordinator Cathay Keough. You can also opt to ask our team through the Ask a Librarian Delaware listserv (email@example.com).
Section One: Steps for Processing Questions using LibAnswers (for Email/Texting)
No software needs to be downloaded or installed to use LibAnswers for assisting patrons through email/texting. Chrome is the preferred browser.
Be sure to clear your browser’s cache, especially if you are being prevented from logging onto LibAnswers. See below in Basic Troubleshooting Tips.
Consider taking care of your library’s email and texts in an environment where you can concentrate.
If you opt to help with texts that come in, that’s great. You can log onto LibAnswers and check the Dashboard anytime. This helps to ensure that Delaware patrons will receive quick responses, even if the response is, “I’m checking on that now.”
Use TinyURL or another URL shortener when sending links to patrons in SMS/texts.
If you have trouble with your library’s account (such as with running reports or finding a question), please contact Cathay.
Section Five: There are more resources at your fingertips!
See “Resources” on this site to see additional links and recommendations for commonly asked questions. This section includes an area for those who are new to the library field, to help with website evaluation criteria and more.