“How to” Guides using LibAnswers (Ask a Librarian Delaware) for Helping Library Patrons
This area provides links to tutorials and ‘how to” help to guide you through certain areas of Springshare’s platform, LibAnswers, for Ask a Librarian Delaware. If you need assistance or would like to suggest a guide, please do not hesitate to contact Missy Williams. You can also opt to ask our team through the Ask a Librarian Delaware/Reference listserv (firstname.lastname@example.org).
Delaware Libraries Staff Academy Tutorials (login required)
No software needs to be downloaded or installed to use LibAnswers for assisting patrons through email/texting. Chrome is the preferred browser.
Be sure to clear your browser’s cache, especially if you are being prevented from logging onto LibAnswers. See below in Basic Troubleshooting Tips.
Consider taking care of your library’s email and texts in an environment where you can concentrate.
If you opt to help with texts that come in, that’s great. You can log onto LibAnswers and check the Dashboard anytime. This helps to ensure that Delaware patrons will receive quick responses, even if the response is, “I’m checking on that now. Use TinyURL or Bitly (or another URL shortener) when sending links to patrons in SMS/texts.
If you have trouble with your library’s account (such as with running reports or finding a question), please contact Missy Williams.
Section Five: There are more resources at your fingertips!
See “Resources” and “More Resources” on this site to see additional links and recommendations for commonly asked questions. This section includes an area for those who are new to the library field, to help with website evaluation criteria and more.