Ask a Librarian Delaware
STAFF SUPPORT
Reference Tracker Forms
- Online Reference Tracker Form – enter and submit reference transactions outside of Ask a Librarian Delaware by the 5th of each month.
- Please make sure you choose the correct month for reporting in the Date drop-down menu. Scroll to the correct fiscal year/month.
- Please enter totals for each column once the data is entered for in person/telephone questions and questions received directly to your library’s non-Ask a Librarian Delaware email.
- Delaware Libraries Story Journal online tracker form – Patron Compliments
FROM RUSA, a division of the American Library Association:
1.0 Definition of Reference Transactions
Reference Transactions are information consultations in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs. Reference transactions do not include formal instruction or exchanges that provide assistance with locations, schedules, equipment, supplies, or policy statements.
Updated 2021 Simplified Definition of Reference:
Reference is providing assistance by using expertise in response to an information need. Please see this RUSA page for more details.
Please contact the Statewide Coordinator if you have any questions.
