Ask a Librarian Delaware

Reference Tracker Forms

• Reference Weekly Tally form & instructions – FY25
  Editable/Customizable Word Doc – Reference Weekly Tally form & instructions – FY25

• Online Reference Tracker Form – enter and submit reference transaction totals for the month compiled from the Reference Weekly Tally form (any transactions outside of the Ask a Librarian Delaware/LibAnswers platform) by the 5th of each month.
  • Please make sure you choose the correct month for reporting in the Date drop-down menu (scroll to the correct fiscal year/month – e.g., July 2024 (FY2025) when entering data at the beginning of August 2024).
  • Please enter totals for each column once the data is entered for in person/telephone questions and questions received directly to your library’s non-Ask a Librarian Delaware email.

• Delaware Libraries Story Journal online tracker form – Patron Compliments & Feedback

FROM RUSA, a division of the American Library Association

1.0 Definition of Reference Transactions

Reference Transactions are information consultations in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs. Reference transactions do not include formal instruction or exchanges that provide assistance with locations, schedules, equipment, supplies, or policy statements.

Updated 2021 Simplified Definition of Reference: